Refund Policy
Please review the eligibility and timelines that apply to refunds for orders placed through the Malanada website.
Last updated: 12-May-2023
Thank you for shopping at Malanada. This refund policy explains when an order may be refunded and what happens when a payment is unsuccessful or remains incomplete.
1. Refund eligibility
- Refunds are available only for orders with a Paid status.
- A refund request may be submitted within 24 hours of placing the order. Refund requests made after this period are not eligible under this policy.
2. Failed payments
If a payment fails but your bank account or card is debited, the amount will be refunded automatically within seven working days after the transaction. In this situation, the related order will also be cancelled automatically.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider after the refund has been initiated.
3. Unpaid and cancelled orders
- Orders for which payment has not been completed are cancelled automatically after 48 hours.
- Cancelled orders with no payment made are removed from the website after 48 hours.
4. Questions about refunds
If you have questions about this refund policy or need help with an order, please visit our Contact Us page.